I have a friend who’s creating a business. Actually, I have lots of friends who are creating businesses. And this is a story that reflects many of their journeys. One person inspired this particular story, but her story is the story of many people I know. She got an idea she was passionate about. She collected great advice. She worked out a … [Read more...] about How to Quit Being a Badass
As promised, here's a quote from a long letter I'm working on to business that encountered me as a cranky, unhappy customer. Your phone tree, like that in many businesses, is a service nightmare. If I want technical support, it tells me to hang up and call another number. Then when I call that number, I get transferred back to the original number … [Read more...] about Handling Angry Customers: #1, Phone Trees from Hell
One of the most unpleasant parts of running any businesses is dealing with customers who are mad at you. It doesn’t matter if you’re a dog walker or a graphic designer or a neurosurgeon. One of these days, someone’s going to express some significant dissatisfaction with what you do or how you do it. When you’re still a small business, it feels … [Read more...] about Turning Crap into Gold: How to (Gracefully) Handle Angry Customers
Everyone should follow the golden rule, right? No, no, not the one that says "he who has the gold makes the rules." I'm talking about the golden rule we all grew up with. Treat others the way you would like to be treated. Do unto others as you would have them do unto you. Works for kindergarten and it works now, right? The key to wealth, … [Read more...] about Where Are Your Blind Spots?