As promised, here's a quote from a long letter I'm working on to business that encountered me as a cranky, unhappy customer. Your phone tree, like that in many businesses, is a service nightmare. If I want technical support, it tells me to hang up and call another number. Then when I call that number, I get transferred back to the original number … [Read more...] about Handling Angry Customers: #1, Phone Trees from Hell
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Thought of the moment…
How I keep getting “deep work” done — even when focus is a challenge
Back in the early months of the pandemic, I noticed how many normally productive people were saying … [Read More...] about How I keep getting “deep work” done — even when focus is a challenge