As promised, here's a quote from a long letter I'm working on to business that encountered me as a cranky, unhappy customer. Your phone tree, like that in many businesses, is a service nightmare. If I want technical support, it tells me to hang up and call another number. Then when I call that number, I get transferred back to the original number … [Read more...] about Handling Angry Customers: #1, Phone Trees from Hell
customer service
Turning Crap into Gold: How to (Gracefully) Handle Angry Customers
One of the most unpleasant parts of running any businesses is dealing with customers who are mad at you. It doesn’t matter if you’re a dog walker or a graphic designer or a neurosurgeon. One of these days, someone’s going to express some significant dissatisfaction with what you do or how you do it. When you’re still a small business, it feels … [Read more...] about Turning Crap into Gold: How to (Gracefully) Handle Angry Customers
