customer relationships for small business

Remember my hapless entrepreneur from last week? He dug himself a giant scary financial hole because he was so in love with his vision of his product that he didn't bother to get any feedback from actual customers. In fact, he tended to think of his customers as an annoying necessity. They kept calling with their stupid support questions, keeping … [Read more...] about Dumb Things Small Businesses Do #4: Thinking It’s About You