One of the most unpleasant parts of running any businesses is dealing with customers who are mad at you. It doesn’t matter if you’re a dog walker or a graphic designer or a neurosurgeon. One of these days, someone’s going to express some significant dissatisfaction with what you do or how you do it. When you’re still a small business, it feels … [Read more...] about Turning Crap into Gold: How to (Gracefully) Handle Angry Customers
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Thought of the moment…
How I keep getting “deep work” done — even when focus is a challenge
Back in the early months of the pandemic, I noticed how many normally productive people were saying … [Read More...] about How I keep getting “deep work” done — even when focus is a challenge